Free Ship, Exchange & Return Policy
FREE SHIPPING POLICY
The Chicks Company offers free domestic shipping on full price orders over $99.
We are happy to offer additional shipping methods for both Fedex and USPS.
We live the mountain lifestyle and understand that USPS may not deliver to your home address so we have UPS ground as an option. If USPS does deliver to your home address, you can now select UPS
International shipping is a flat rate of $20.00 through USPS. Please note that The Chicks Company is not responsible for any additional individual country duties fees that may apply to your order as they are out of our control.
FREE RETURN SHIPPING POLICY
The Chicks Company offers free return shipping for domestic orders in the first 15 days after an order has been placed on full price products in transactions over $50. Free return shipping is available for the first return or exchange of a product. Products from our Sale or Closeout categories do not qualify for free return shipping.
The Chicks Company does not offer free return shipping on sale items or during sale periods such as Black Friday and Cyber Monday. The Chicks Company does not offer free return shipping on multiple exchanges. The Chicks Company does not offer free return shipping on international orders.
EXCHANGES & RETURNS POLICY
The Chicks Company is committed to ensuring you are satisfied with your purchase so just follow our simple exchange/returns steps below and we will have you back to your active lifestyle pronto!
TERMS AND CONDITIONS
The Chicks Company offers free return shipping for domestic orders in the first 15 days after an order has been placed on full price products in transactions over $50. Free return shipping is available for the first return or exchange of a product. Products from our Sale or Closeout categories do not qualify for free return shipping. Sale and Closeout Category are Final Sales.
Within 15 days of receipt of goods simply let us know that you will be RETURNING the product by emailing us at info@thechickscompany.com with your order number and a brief statement as to why you are returning the item so we can make future improvements. Goods must be in their original condition, unworn or washed and with the original tags and packaging. Return the goods in this condition within 15 days to: -
The Chicks Company
PO Box 981581
Park City, Utah 84098
United States
We recommend that you keep a tracking number of your return parcel as The Chicks Company is not responsible for lost or missing return parcels.
We will notify you by email when we have processed a refund to the card used to complete the purchase, less the original order shipping costs.